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One of Tesco's most senior executives has said that the meltdown in the American economy will force the supermarket giant to slow the rollout of its fledgling Fresh & Easy business on the West Coast of America.
Tim Mason, chief executive of Fresh & Easy, said yesterday that plans for the chain to expand into northern California could be put on hold because of the recession gripping the United States.
In an interview with The Times, he said that it was prudent to take a far more flexible approach towards the expansion of the business, which celebrates its first anniversary today by opening its 100th store, in Orange County, south of Los Angeles.
Tesco had hoped to have 200 Fresh & Easy stores, modelled on its Tesco Express format, operating across southern California, Arizona and Nevada by February next year. Mr Mason said that now he hoped to reach this target by next November.
The group has talked of having 1,000 stores on the West Coast, stretching from Seattle to San Diego. However, a move into northern California would require huge capital investment because of the need for a new distribution centre.
Mr Mason said: “The industry is in a very different place than when we came out and did the feasibility research three years ago. Then the US consumer confidence index was at the highest level it had ever been. In October the US consumer confidence index was the lowest it has been since 1967, so it's a big change. We will still open stores every week, but it's prudent to slow things down a bit.
“There's a big cost step for us when we open up northern California and we can be quite flexible about when we do that. As things get to a point that we like how it's all coming together, we like the way the stores are growing into the second year, then we can accelerate. If the economy takes a turn for the worst, it would be unwise to accelerate.”
The comments come two days after shares in Tesco had suffered their biggest one-day fall for a month after it emerged that the group's sales in South Korea, Tesco's largest market outside the UK, and China had slowed in the tougher economic climate.
Yesterday the group unveiled plans for spate of store openings in the eastern China provinces of Shandong and Fujian next year.
Tesco is spending $1.25billion over five years trying to break into the US. The move has been the subject of speculation since the first store opened near Los Angeles a year ago.
The company has only recently begun to reveal financial infomation about Fresh & Easy, stating that sales in the six months to August 23 were £76 million while trading losses reached £60 million due to start up costs.
Some analysts believe the sales performance is below initial expectations.
Mr Mason put the store opening programme on hold in March for three months to evaluate what Fresh & Easy could do better.
It has since put far more emphasis on price promotions to emphasise its claim to be 20 per cent cheaper than traditional US supermarkets, such as Albertsons or Ralphs.
Mr Mason conceded yesterday that the chain had found it harder than expected to crack America, not only because of the more mature nature of the market - “we are not filling a vacuum” - but also because of the economic slowdown.
Fresh & Easy has been unable to open some stores in Phoenix and Las Vegas because property developers decided to shelve plans for certain sites.
“You only have to look at the pronouncements of retailers that
have been here more than a year,” Mr Mason said. “Starbucks and Costco, to pick but two, have said that California, Arizona and Nevada are among the most difficult places that they operating in. Tesco has stores all over the world and there have been one or two weeks where customers everywhere wake up on a Monday morning and say: ‘Oh dear.' Times are quite tough.”
However, Mr Mason insisted that critics doubting the potential of Fresh & Easy would be proved wrong, adding that to go from no stores to 100 in a year was an “exceptional” achievement.
“We are absolutely thrilled with the customer response from those loyalists that have got it, and really loved what we do,” he said. “What retailer has better staff, better product quality and delighted customers and doesn't make it?”
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I agree with the Trader Joe's comment that they are the role model for quick and easy shopping. Would also suggest a successful ploy of Costco which is sampling. As many know it makes it a "fun experience" rather than a just another stop at the store.
Mike, Rancho Mirage CA,
We have Fresh & Easy within a mile or so, but it's neither fish nor fowl. Some items, such as gelato can be found there, along with English and/or Irish butter, but it's not a store I would patronise on a regular basis. Tesco would be better advised to emulate Trader Joe's, a niche chain.
David Cunard, Los Angeles, United States
I am a fairly regular visitor to "Fresh and Easy" and found staff at the store on Rosecrans to be almost invisible. There doesn't seem to be any energy there and while it is nice getting some english bacon and good frozen curries there is something not right about the place. Pull out, save your cash
Chris , Los Angeles, USA
Hey, Lyn
Are you saying Trader Joe's hasn't made it?
Ga, Tuscaloosa, usa
Barclays, Midland Bank (Crocker), Laura Ashley, Body Shop "believed" they could break into the US/West Coast market.
Dulux shops on the West Coast are in off-beat locations and are hanging in while M&S only reached Canada!
As to "staff, product and customers" - Tesco visited Trader Joe's lately?
lyn, santa barbara, calif., usa